Delivery & Shipping Policy

At Print Partner, we aim to deliver your printed products safely, securely, and within the stipulated time frame. Please review our Delivery and Shipping Policy outlined below, as required for processing your orders efficiently.

1. Shipping Locations

We supply and ship our printed products all across India. Delivery availability and transit times may vary depending on the destination pincode. You can check the estimated shipping time and availability on the checkout page before making a payment.

2. Order Processing & Production Time

Since all our products are custom-manufactured based on your design and specifications, our standard order processing and printing time varies between 2 to 4 business days upon confirmation of the order and successful payment.

Business days exclude weekends and public holidays.

3. Delivery & Transit Times

Once your order has been printed and packed, it is handed over to our trusted courier partners (e.g., Delhivery, Trackon, professional couriers). Standard transit times generally account for:

• Within Tamil Nadu: 1 to 2 business days
• Metropolitan Cities (Inter-state): 3 to 5 business days
• Rest of India (Rest of States & remote locations): 5 to 7 business days

Please note that transit times are estimates, and unforeseen delays caused by weather, strikes, or regional disruptions are beyond our control.

4. Shipping Charges

Shipping charges are calculated dynamically based on the total weight (converted by volume or dead weight) of your cart items and your destination state/pincode.

• Special delivery flat rates are provided for customers residing in Tamil Nadu based on our tier-based slab logic.
• Inter-state shipping costs are sourced transparently and calculated dynamically at checkout using third-party APIs (like Delhivery).

5. Tracking Your Order

Once your order is dispatched, you will receive an automated email/SMS with the tracking Waybill/Tracking ID and a link to trace the parcel. Tracking details usually reflect on the courier's official tracking portal within 12 to 24 hours from the time of dispatch.

6. Missing or Damaged Deliveries

We ensure all printed goods are optimally packaged to prevent damage. However, if you receive a damaged package or if your parcel is marked delivered but you haven't received it:

• Please notify us within 24 to 48 hours of the delivery date timestamp with an unboxing video or photographs.
• We will escalate the issue with the respective courier partner and take necessary corrective measures according to our Refund & Cancellation Policy.

7. Contact Information

If you have any questions regarding your shipment, please contact our support team:

Email: partner2print@gmail.com